Last updated: August 2026
Welcome to Veloura. These Terms & Conditions govern your use of our website and the purchase of products from Veloura. By using our website or placing an order, you agree to these terms.
1. About Veloura
Veloura sells handmade jewelry, accessories, crochet products, charms, and other handcrafted items through this website.
Some products may be handmade, customized, personalized, or made to order.
2. Products and Product Information
We make every reasonable effort to display product descriptions, photographs, colors, sizes, and other information accurately.
Because many of our products are handmade, minor variations in color, size, shape, stitching, texture, and finishing may occur. These variations are a natural characteristic of handmade products and are not necessarily considered defects.
Product availability may change without notice.
3. Prices
All prices displayed on the website are in Pakistani Rupees (PKR) unless otherwise stated.
Product prices and offers may change at any time. Any change will not affect an order that has already been confirmed unless otherwise required.
Delivery charges may be added separately at checkout.
4. Orders
When you place an order, you are submitting a request to purchase the selected products.
An order is considered accepted by Veloura when we confirm or process the order.
We reserve the right to cancel or decline an order where necessary, including situations involving incorrect pricing, unavailable products, suspected fraudulent activity, or incorrect customer information.
If we cancel an order after payment has been received, we will arrange an appropriate refund.
5. Customized and Personalized Orders
Customized and personalized products are created according to the customer’s requirements.
Before production, customers may be asked to confirm design details such as colors, names, sizes, patterns, or other specifications.
Once production has started, changes or cancellations may not be possible.
Customized or personalized products are generally not eligible for return or exchange unless they arrive damaged, defective, incorrect, or materially different from the agreed design.
6. Payment
Veloura currently offers payment methods displayed during checkout, which may include:
- Cash on Delivery (COD)
- Direct Bank Transfer
For bank-transfer orders, the order may not be processed until payment has been received and verified.
For Cash on Delivery orders, customers should be prepared to pay the full amount due when the order is delivered.
7. Shipping and Delivery
Delivery charges are displayed during checkout.
Estimated delivery times may vary depending on the destination, courier service, order type, product availability, and other circumstances.
Once an order has been handed over to the courier, delivery is subject to the courier’s delivery process.
Customers are responsible for providing an accurate delivery address and contact information.
For more information, please refer to our Shipping Policy.
8. Returns, Refunds and Exchanges
Returns, refunds, replacements, and exchanges are handled according to our Refund and Returns Policy.
Customers should contact Veloura before sending any product back.
9. Customer Information
Customers are responsible for providing accurate information when placing an order, including their name, phone number, email address, and delivery address.
Veloura may use customer information to process orders, provide customer support, arrange delivery, and operate the website in accordance with our Privacy Policy.
10. Website Use
You agree not to misuse this website, interfere with its operation, attempt unauthorized access, or use the website for unlawful purposes.
All website content, including photographs, graphics, text, logos, and other materials, may not be reproduced or used commercially without permission from Veloura unless otherwise permitted by law.
11. Third-Party Services
Veloura may use third-party services such as payment providers, courier companies, hosting providers, analytics services, or other service providers to operate the website and fulfill orders.
The availability and performance of third-party services may be outside Veloura’s control.
12. Limitation of Responsibility
Veloura will make reasonable efforts to provide products and services as described on the website. However, delivery delays, courier issues, technical problems, or other circumstances outside our reasonable control may occasionally occur.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.
13. Changes to These Terms
Veloura may update these Terms & Conditions from time to time.
The latest version published on this page will apply to future use of the website and future orders.
14. Contact
If you have questions about these Terms & Conditions, your order, or our products, please contact Veloura through the contact details provided on our website.
Contact Details:
Email: hello@velourabusiness.com
Postal Address: House # R-38 Sector D Sadate Amroha Society, Karachi,
Phone:- 03072003330, 021-34430338.