Shipping Policy

Shipping Policy

Last updated: September 8, 2026

At Veloura, we carefully prepare and pack every order before handing it over to our delivery partner. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Within Pakistan

We currently offer delivery within Pakistan.

Orders are shipped through our selected courier partners, which may include PostEx or another courier service used by Veloura.

Delivery availability may vary depending on the destination and courier coverage.

2. Shipping Charges

Shipping charges are calculated and displayed during checkout.

Unless otherwise stated in a specific product offer or promotion, the applicable delivery charge will be added to the order total at checkout.

Any free-shipping offer will be subject to the terms mentioned with that offer.

3. Order Processing Time

Orders are normally processed after they are successfully placed.

For ready-to-ship products, we generally aim to dispatch orders within 1–3 business days.

Customized, personalized, handmade-to-order, or bulk orders may require additional preparation time. The expected processing time for such orders will be communicated to the customer where applicable.

4. Delivery Time

After dispatch, delivery time may vary depending on the destination, courier operations, weather conditions, public holidays, and other circumstances beyond Veloura’s control.

Estimated delivery is generally:

  • Major cities: approximately 2–5 business days
  • Other areas: approximately 3–7 business days

These are estimates and are not guaranteed delivery dates.

5. Tracking

Where tracking is available, customers may receive a tracking number or tracking information after their order has been dispatched.

Customers can use the provided tracking information to check the status of their shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • Active phone number
  • House/building number
  • Street/area
  • City
  • Any other information required for successful delivery

Veloura is not responsible for delays, failed delivery, or additional delivery attempts caused by incorrect, incomplete, or inaccessible delivery information provided by the customer.

If an order is returned because the customer cannot be reached or the delivery information is incorrect, additional shipping charges may apply if the order needs to be shipped again.

7. Cash on Delivery (COD)

For eligible orders, Veloura may offer Cash on Delivery.

Customers are required to pay the applicable order amount to the courier at the time of delivery.

COD availability may depend on the delivery location, order value, courier policies, and other applicable conditions.

8. Delayed or Failed Deliveries

While we make reasonable efforts to ensure timely delivery, delays may occur because of:

  • Courier operational issues
  • Weather conditions
  • Public holidays
  • Incorrect or incomplete address information
  • Customer being unavailable
  • Unexpected circumstances affecting courier operations

Veloura will assist customers in contacting or coordinating with the courier where reasonably possible, but we cannot guarantee a specific delivery date.

9. Damaged Packages

Customers should inspect the package when possible before accepting delivery.

If an order arrives visibly damaged, customers should contact Veloura as soon as possible and provide photographs or other relevant information so that we can review the issue and assist accordingly.

Any claim relating to damaged products should be reported within 48 hours of delivery.

10. Missing or Incorrect Items

If you receive an incorrect, missing, or incomplete item, please contact us as soon as possible.

Please provide your order number and, where applicable, photographs of the received package and items so that we can investigate and provide an appropriate solution.

11. Returned Shipments

A shipment may be returned to Veloura if it cannot be delivered due to circumstances such as:

  • Incorrect or incomplete address
  • Customer being unavailable or unreachable
  • Refusal to accept the parcel
  • Repeated failed delivery attempts
  • Other courier-related delivery issues

If a returned order needs to be shipped again, additional delivery charges may apply.

12. Customized and Bulk Orders

Customized, personalized, and bulk orders may have different processing and delivery timelines.

Customers will be informed of the expected timeline before or during order confirmation, where applicable.

Because customized products are prepared specifically for the customer, customers should ensure that all customization details and delivery information provided to Veloura are correct.

13. Contact Us

If you have any questions about your order or its delivery, please contact us:

Veloura
Website: https://velourabusiness.com
Email: hello@velourabusiness.com

Postal Address: House # R-38 Sector D Sadate Amroha Society, Karachi,

Phone:- 03072003330, 021-34430338.

Please include your order number when contacting us about an existing order so that we can assist you more quickly.