Privacy Policy

Last updated: September 8, 2026

At Veloura, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared with third parties.

Our website is: https://velourabusiness.com

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with Veloura, we may collect information such as:

Your name
Email address
Phone number
Billing and delivery address
Order and product information
Account information, if you create an account
Information you provide through our contact forms
Information you voluntarily provide for customized or personalized orders

We may also collect limited technical information, such as your IP address, browser type, device information, and website usage information, where necessary for website security, functionality, and improvement.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Arrange delivery of your purchases
Communicate with you about your order
Respond to your questions and requests
Manage your customer account
Provide customer support
Process payments and maintain transaction records
Prevent fraud, misuse, and unauthorized activity
Improve our website, products, and services
Comply with applicable legal and administrative requirements

We do not sell or rent your personal information to third parties.

3. Order and Delivery Information

When you place an order with Veloura, we need certain information to fulfill and deliver your order.

This may include your:

Name
Phone number
Delivery address
Order details
Order amount and related transaction information

Where required to deliver your order, we may share relevant information with our delivery or courier service providers, including PostEx, or another courier service used by Veloura.

Such information is shared only to the extent reasonably necessary to process and deliver your order, provide shipment tracking, and manage delivery-related services.

4. Payments

Veloura may offer payment methods such as Cash on Delivery (COD) and Direct Bank Transfer.

For bank transfers, we may receive or retain transaction-related information necessary to verify and record your payment.

We do not intentionally collect or store complete credit or debit card numbers on our website unless a future payment service specifically requires and securely processes such information.

5. Customer Accounts

You may have the option to create a customer account on our website.

If you create an account, we may store information associated with your account, including your name, email address, billing or delivery information, and order history.

You are responsible for keeping your account login information confidential.

You may request correction or deletion of your personal information, subject to information that we are required to retain for legal, accounting, security, or legitimate business purposes.

6. Cookies

Our website uses cookies and similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may be used to:

Keep items in your shopping cart
Remember your website preferences
Support customer account login
Maintain website security
Understand how visitors use our website
Improve website performance and functionality

Some cookies may be placed by third-party services that provide functionality used on our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website, including shopping-cart or account features.

7. Comments and Reviews

If visitors are permitted to leave comments or product reviews on our website, we may collect the information submitted in the relevant form, along with technical information such as the visitor’s IP address and browser information where necessary for spam prevention and website security.

If you submit a review or comment, information you choose to make public may be visible to other visitors.

8. Media Uploads

If our website allows you to upload images or other files, please avoid uploading files containing unnecessary personal or location information, such as embedded GPS/EXIF data.

You should only upload content that you have the right to share with Veloura.

9. Embedded Content

Some pages on our website may contain embedded content from other websites, such as images, videos, social-media content, or other external services.

Embedded content from third-party websites may operate as if you have visited the third-party website directly. These third parties may collect information, use cookies, or track your interaction according to their own privacy policies.

10. Who We Share Your Information With

We may share limited personal information with trusted third parties when necessary to operate our business and fulfill your order.

These may include:

Courier and delivery providers, such as PostEx
Website hosting and technical service providers
Payment or banking-related service providers, where applicable
Website security and spam-prevention services
Other service providers necessary to operate Veloura’s website and fulfill customer requests

We only share information that is reasonably necessary for the relevant service.

Third-party service providers may process information according to their own privacy policies and applicable requirements.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Order and transaction information may be retained for customer service, accounting, record-keeping, dispute resolution, fraud prevention, and legal or administrative requirements.

If you have a customer account, certain account information may remain stored until you request its deletion, subject to information that we are required or permitted to retain.

12. Your Rights

Depending on applicable law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Request information about how your personal information is used
Withdraw consent where processing is based on consent

Some information may need to be retained where we are legally required to do so or where it is necessary for legitimate business, accounting, security, or dispute-resolution purposes.

To make a privacy-related request, please contact us using the contact details provided below.

13. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, misuse, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

14. Children’s Privacy

Our website is not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.

Any updated version will be published on this page with a revised “Last updated” date.

16. Contact Us

If you have questions about this Privacy Policy, want to request access to or correction/deletion of your personal information, or have any privacy-related concerns, please contact us:

Veloura
Website: https://velourabusiness.com
Email: hello@velourabusiness.com
Postal Address: House # R-38 Sector D Sadate Amroha Society, Karachi,

Phone:- 03072003330, 021-34430338.

We will make reasonable efforts to respond to privacy-related requests and questions.