Frequently Asked Questions

1. What is Veloura?

Veloura is a handmade accessories brand creating unique jewelry, crochet accessories, phone charms, keychains, gifts, and customized pieces. Each product is made with care and attention to detail.

2. Are Veloura products handmade?

Yes. Our products are handmade with care and attention to detail. Because they are handmade, slight variations in color, size, or finishing may occur, making each piece unique.

3. What products does Veloura offer?

We offer a growing range of handmade:

  • Jewelry
  • Crochet accessories
  • Phone charms
  • Keychains
  • Hair accessories
  • Handmade gifts
  • Customized products
  • Event and party favors

Please visit our Shop page to see our latest products.

4. Do you accept custom orders?

Yes! We accept customized orders based on your preferred design, colors, style, or requirements, subject to availability and feasibility.

For a custom order, please contact us with your requirements and, if possible, share reference pictures or design ideas.

5. Do you accept bulk orders?

Yes. We accept bulk orders for events, weddings, birthdays, university events, corporate gifting, party favors, and other occasions.

Bulk orders may have different pricing and preparation times depending on the quantity and customization required.

6. How can I place a custom or bulk order?

You can contact Veloura through our Contact Us page or our social media channels.

Please provide:

  • Product or design required
  • Quantity
  • Preferred colors/design
  • Required delivery date
  • Any reference images or special requirements

We will review your request and get back to you with the available options and pricing.

7. Do you deliver across Pakistan?

Yes. We offer delivery to customers across Pakistan.

Delivery charges depend on the delivery location and order details and are calculated separately unless a product or offer specifically includes delivery.

8. How long does delivery take?

Delivery time depends on the product, order quantity, customization, and destination.

Ready-made products are generally processed sooner, while customized and bulk orders may require additional preparation time.

For a specific delivery date, please contact us before placing your order.

9. How much is the delivery charge?

Delivery charges depend on the destination and shipment details.

The applicable delivery charge will be shown during checkout or communicated to you for orders requiring special shipping arrangements.

10. Do you offer Cash on Delivery?

Cash on Delivery (COD) is available for eligible orders in Pakistan.

Availability may depend on the delivery location, order type, and other order requirements.

11. Do you accept online payments?

Yes. Veloura accepts the payment methods displayed at checkout, including Cash on Delivery and Direct Bank Transfer where available.

Please follow the payment instructions provided during checkout.

12. Can I order a product as a gift?

Absolutely! Our handmade accessories make thoughtful gifts for birthdays, celebrations, weddings, and other special occasions.

If you have a specific gifting or packaging request, please contact us before placing your order.

13. Can I request a different color or design?

Yes, customization may be available for selected products.

Please contact us before ordering so we can confirm whether your requested color, design, or modification is possible.

14. Can I cancel my order?

Order cancellation depends on the status of your order.

If you need to cancel an order, please contact us as soon as possible. Customized and already-prepared orders may not be eligible for cancellation.

15. What is Veloura’s return and exchange policy?

Our return and exchange policy depends on the product and reason for the request.

Please review our Return & Exchange Policy before placing your order. Customized or personalized products may have different return or exchange conditions.

16. What should I do if I receive a damaged or incorrect product?

Please contact us as soon as possible after receiving your order.

Send us:

  • Your order number
  • Clear photographs of the product
  • Photographs of the packaging
  • A short description of the issue

We will review the issue and guide you through the next steps.

17. Can I change my order after placing it?

Please contact us as soon as possible if you need to change your order.

Changes may be possible before the order is processed or customized. Once production or dispatch has started, changes may not be possible.

18. How can I track my order?

Once your order has been dispatched, tracking information may be provided depending on the delivery service used.

If you have not received your tracking information, please contact us with your order number.

19. How can I contact Veloura?

You can contact us through the Contact Us page on our website or through our official social media channels.

For custom and bulk orders, please include as much information as possible so we can assist you quickly.

20. Are all products exactly the same as shown in the pictures?

Our product photographs represent the actual style and design of the products. However, handmade items may have small variations in color, size, placement, or finishing.

These minor differences are a natural part of handmade products and make each piece unique.

21. Can I request a product that is not currently available in the Shop?

You can contact us with your requirements. Depending on the design, materials, and availability, we may be able to create a similar customized product for you.

22. Do you accept orders for weddings and events?

Yes. We accept orders for weddings, birthdays, university events, corporate gifting, party favors, and other occasions.

For event and bulk orders, we recommend contacting us in advance so we have enough time to prepare your order.

23. How far in advance should I place a bulk or customized order?

We recommend placing customized and bulk orders as early as possible.

The required preparation time depends on the product, quantity, customization, and required delivery date. Please contact us with your deadline so we can confirm availability.

24. What if I have a question that isn’t answered here?

We’re happy to help!

Please contact Veloura through our Contact Us page with your question, and we’ll get back to you as soon as possible.

Made With Love, Made for You

At Veloura, we create handmade pieces with care, creativity, and a personal touch. Whether you’re shopping for yourself, looking for a thoughtful gift, or placing a custom or bulk order, we’re here to help make it special.

Contact Details:

Email: hello@velourabusiness.com

Postal Address: House # R-38 Sector D Sadate Amroha Society, Karachi,

Phone:- 03072003330, 021-34430338